Privacy Policy
Your privacy is our priority. Learn how we protect your personal information.
Last Updated: 6th August 2026
At Best Kalki Astrologer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
By using our website and services, you consent to the practices described in this Privacy Policy. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.
1. Information We Collect
Personal Information
When you book a consultation or contact us, we may collect:
- Full name
- Email address
- Phone number
- Date of birth
- Time and place of birth
- Country and city of residence
- Payment information (processed securely through third-party providers)
Usage Information
We automatically collect certain information about your visit:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Cookies and similar technologies
2. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
To provide astrology consultations, prepare your birth chart analysis, and deliver personalized guidance.
Communication
To confirm appointments, send reminders, respond to inquiries, and provide customer support.
Payment Processing
To process payments securely and maintain financial records for accounting purposes.
Legal Compliance
To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
3. Data Security & Protection
We take the security of your personal information very seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
Our Security Measures Include:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols.
- Secure Payment Processing: All payments are processed through PCI-DSS compliant third-party providers. We never store your full credit card details.
- Access Controls: Your personal information is accessible only to authorised personnel who need it to provide our services.
- Regular Security Audits: We conduct regular security assessments and update our systems to protect against emerging threats.
4. Your Rights (GDPR Compliance)
Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have the following rights regarding your personal data:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can request that we correct any inaccurate or incomplete data.
Right to Erasure
You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing
You can request that we limit how we use your data.
Right to Data Portability
You can request your data in a structured, machine-readable format.
Right to Object
You can object to our processing of your data for certain purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days of receiving it.
Please note that we may need to verify your identity before processing your request to ensure the security of your data.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyse site traffic, and understand where our visitors come from.
Types of Cookies We Use:
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our services.
Marketing Cookies
These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.
Managing Your Cookie Preferences
You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website. You can also control cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of our website and your user experience.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Consultation Records
Kept for 7 years to support any follow-up consultations and maintain continuity of service.
Financial Records
Retained for 6 years in accordance with UK tax and company law requirements.
Marketing Data
Retained until you unsubscribe or request deletion, or after 2 years of inactivity.
Website Analytics
Anonymised data retained for 26 months to help us improve our services.
Your Right to Deletion
You have the right to request the deletion of your personal data at any time. While we will comply with your request where legally possible, please note that we may need to retain certain information for legal, regulatory, or legitimate business purposes.
7. Third-Party Sharing
We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted third parties in the following circumstances:
Service Providers
We work with trusted third-party companies who provide services on our behalf, such as payment processing, email delivery, website hosting, and analytics. These providers have access to your information only to perform these tasks and are obligated to protect it.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes circumstances where disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
Third-Party Service Providers
We currently use the following categories of third-party service providers:
- Payment Processors: To securely process your payments
- Email Service Providers: To send you confirmations and updates
- Calendar & Scheduling: To manage your appointments
- Analytics Providers: To help us understand website usage (anonymised data only)
- Cloud Storage: To securely store your data
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. If you have serious concerns about how we handle your data, you can contact our DPO directly at dpo@bestkalki.co.uk.
Your Right to Complain
If you are not satisfied with our response to your data protection concern, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). Visit ico.org.uk for more information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be effective immediately upon posting the revised policy on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this policy constitutes your acceptance of those changes.
Last Updated: 6th August 2026
Version: 1.0
Effective Date: 6th August 2026
Your Privacy Matters to Us
We are committed to protecting your personal information and being transparent about our data practices. If you have any questions or concerns, please don't hesitate to reach out.